Privacy Policy
Last updated: January 24, 2026
PrinterHelp SG ("we", "us", "our") is committed to protecting your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Information We Collect
We may collect the following types of information:
- Contact information (name, phone number, email address, WhatsApp number)
- Printer-related details (brand, model, error messages, screenshots you choose to share)
- Technical session data during remote support (screen sharing recordings, chat logs – only with your explicit consent)
- Payment information (processed securely by third-party providers; we do not store full card details)
- Usage data (IP address, browser type, pages visited – collected via Google Analytics or similar tools)
2. How We Use Your Information
We use your personal data to:
- Provide printer troubleshooting and remote support services
- Communicate with you about your support request
- Process payments and issue receipts/refunds
- Improve our services and website
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal data. We may share it only with:
- Payment processors (Stripe, PayPal, etc.) for transaction purposes
- Our technicians (under strict confidentiality agreements)
- Legal authorities when required by law
4. Data Security
We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure.
5. Your Rights
Under PDPA you have the right to:
- Access your personal data
- Correct inaccurate data
- Withdraw consent (subject to legal and contractual restrictions)
- Request withdrawal of marketing communications
To exercise these rights, contact us at support@printerhelpsg.com
6. Cookies & Tracking
We use essential cookies for site functionality and analytics cookies (Google Analytics) to understand usage. You can manage preferences via your browser settings.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted here with the updated date.
8. Contact Us
Email: support@printerhelpsg.com
WhatsApp: +65 9123 4567